FAQs
Frequently Asked Questions (FAQ) – Posturova
Welcome to the Posturova FAQ page! Here you’ll find answers to common questions about our products, shipping, returns, and more. If you need further assistance, feel free to contact us at support@posturova.com.
🛒 Orders & Shipping
1. How long does shipping take?
We offer standard and express shipping:
- Standard Shipping: 7-15 business days
- Processing time: Orders are shipped within 1-2 business days after payment confirmation.
2. Do you offer international shipping?
Yes! We ship worldwide. Shipping times may vary based on location and customs regulations.
3. How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email. You can also track your order on our [Order Tracking Page].
4. What should I do if my package is lost or delayed?
If your package is delayed beyond the estimated delivery date, please contact support@posturova.com. If lost, we will assist you in filing a claim with the courier.
🔄 Returns & Refunds
5. What is your return policy?
We offer a 30-day money-back guarantee. If you're not satisfied with your purchase, you can return it within 30 days of receiving it.
6. How do I return an item?
To initiate a return, follow these steps:
- Contact our support team at support@posturova.com.
- Pack the item in its original packaging.
- Ship it to the return address provided by our team.
- Once received, we will process your refund within 5-7 business days.
7. Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is defective or incorrect.
8. How long does it take to receive my refund?
Once we receive your return, refunds are processed within 5-7 business days and will be credited to your original payment method.
📦 Products & Usage
9. How do I choose the right posture corrector size?
Each product page includes a size guide to help you find the best fit. If you're unsure, feel free to email us for personalized sizing assistance.
10. Can I wear a posture corrector all day?
For best results, we recommend wearing it for 1-3 hours per day to gradually train your posture. Overuse may cause discomfort.
11. Are your products safe to use?
Yes! All our products are ergonomically designed and made from skin-friendly, breathable materials. If you have any medical conditions, consult your doctor before use.
12. How do I clean my posture corrector or lumbar belt?
- Hand wash with mild soap and water.
- Air dry – do not tumble dry or expose to high heat.
💳 Payments & Discounts
13. What payment methods do you accept?
We accept:
✔ Credit/Debit Cards (Visa, MasterCard, American Express)
✔ PayPal
✔ Apple Pay & Google Pay
14. Do you offer discounts or promotions?
Yes! Sign up for our newsletter to get exclusive discounts and early access to sales.
15. Can I use multiple discount codes at checkout?
No, only one discount code can be applied per order.
🛠️ Other Questions
16. How can I contact Posturova customer support?
You can reach us via:
📧 Email: support@posturova.com
17. Do you offer wholesale or bulk orders?
Yes! If you're interested in bulk orders, please contact us at support@posturova.com for pricing and details.
Still Have Questions?
If your question isn’t listed here, feel free to reach out to our team at support@posturova.com – we’re happy to help! 🚀